My Order is Missing an Item

In the rare event that we mess up your order, please reach out and we will make things right. Follow these simple steps.

  1. Contact us via email.
  2. Please include your name, email, phone and order # if you have it.
  3. Please provide us with any relevant information so we can understand what went wrong.

We will reach out with options (i.e Resend the missing product, provide a partial refund, etc).

Ordered multiple gift wrap rolls and missing one?

Be sure to unroll your paper to see if all your items are together. (Orders containing multiple gift wrap rolls are rolled up together).

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