Problems With Your Order
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Can I get a refund? Return my item?
Because our products are made to order and customized for each customer, we generally do not offer refunds or accept returns. Under certain circumstances, refunds may be available for late, damaged, or lost shipments. Late shipments are only eligible for a refund of shipping fees when a guarante... -
In the rare event that we mess up your order, please reach out and we will make things right. Follow these simple steps. Contact us via email. Please include your name, email, phone and order # if you have it. Please provide us with any relevant information so we can understand what went wrong. ...
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My Order/Product Was Damaged, What Are My Options?
In the rare event that your product or order arrives damaged, please reach out and we will make things right. Follow these simple steps. Contact us via live chat or email. Please include your name, email, phone and order # if you have it. Please provide us with images of the damaged product. -
My Order Shows As Delivered But I Did Not Receive It
In the rare event that your order is not delivered to the right address or goes missing, please reach out to us and we will make things right. Step 1: Check with your neighbors to see if it was left with them. Have a doorbell camera? Check and see if the delivery was attempted. Step 2: Contact ... -
You will receive an email/sms confirmation when your refund is issued. Note: Refunds will be issued to the original method of payment. Depending on your bank, it may take up to 7 days before your refund posts. Questions or problems? Please reach out to us via email.