Where's My Order?

To find out the status of your order, please refer to the order or shipment confirmation emails/sms we sent you.

FYI, this is how our system works:

Step 1: We send you an order confirmation message after checkout via email or SMS (depending on which communication preference you chose at checkout). Please check your spam, bulk or junk mailbox just in case ;-)

Step 2: Once your product has been created and printed, we will ship it to you & send a shipment confirmation that includes a tracking number. Please note that tracking information may not be available right away or 100% up to date when you click on the tracking link we provide.

Why is my order tracking email/order missing or not working?

  • It takes us a few days to create your one of a kind creation. Your tracking email / sms will go out when we ship - 2 to 5 days after you placed the order (depending on the product you chose).
  • If an email or phone number is miss-typed, then any confirmation we send will not go to the intended recipient. Sometimes carriers like UPS & USPS can take 48-72 hrs to update their tracking information.

How to resolve the issue:

  • Contact us via live chat or email.
  • Please include your name, email, phone and order # if you have it.
  • We will track down your order and re-send your tracking information

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