Ordering, Shipping & Delivery FAQs

  • Can I Make Changes to My Order?

    Once your order has been received, we cannot make any changes!

  • Do You Ship Internationally?

    Yes, we do. We use DHL Express. You can expect 10 to 15 business days.Prices vary by location and will be displayed at checkout. We do not mark up our shipping rates. Unfortunately, international shipping rates are high. We are seeking international fulfillment partners to lower our costs for ...

  • How Long Does it Take to Print & Ship My Order?

    We process orders Monday through Friday from 9 A.M. through 5 P.M. EST. Production Time It takes up to 2 business days to design and print your one of a kind gift wrap. Shipping Transit Time Below is the estimated transit time by shipping service for orders placed Mon-Fri before 5 P.M. EST. P...

  • I need something for tomorrow. Can I get it that fast?

    While we hang our hats on our speed 🏃💨 and turnaround times, getting orders to customers within a day of being placed just isn't feasible. The vast majority of orders are processed and shipped the next business day. Even with our fastest shipping option (Next Day), the fastest an order would be r...

  • What if I Want to Cancel My Order?

    Once you place your order, production starts immediately and can not be stopped.

  • What Shipping Options Do You Offer? How Much Does Shipping Cost?

    We offer the following shipping options. Please remember to add production time when estimating delivery dates. Transit times may vary. United States Free Shipping: We use USPS. Expect 7 to 10 business days. UPS Ground:  Expect 3 to 7 business days. Add an extra day for Alaska, Hawaii and Puer...

  • Where's My Order?

    To find out the status of your order, please refer to the order or shipment confirmation emails/sms we sent you. FYI, this is how our system works: Step 1: We send you an order confirmation message after checkout via email or SMS (depending on which communication preference you chose at checkou...